Frequently Asked Questions

How long does the process usually take?
The pre-legal process can take up to 21 days although most payments are made after the initial letter.

How successful is the debt collection procedure?
On average, 85% of debts are paid after the first letter is sent. If the debt is not paid after 21 days it is often prudent to consider whether further action will be suitable.

What happens if the debt is disputed?
We can attempt to negotiate a settlement on your behalf. It would then be your decision as to whether to accept this offer.

How is it decided whether the debt should go to litigation?
We will work with you to decide whether litigation is the suitable course of action. Some points to consider might be:-
· If we cannot establish the true identity of the debtor
· It is known that the debtor has no money
· The debt is disputed and you cannot substantiate the claim
· The company has gone into Receivership/Administration

What happens if the company are in Liquidation/Receivership?
We are able to clarify whether the company has genuinely gone into receivership, etc. If this is the case, we will ensure that you are informed of all meetings, other creditors, etc.

Will I see copies of correspondence?
We will send you copies of all e-mail and written correspondence between ourselves and the debtor.

When will I be invoiced?
You will be invoiced in event of the following situations:
· The debt has been resolved by payment of monies to either us or directly to you.
· It is agreed that a part-payment is acceptable to you as settlement of the account.
· Judgement has been awarded or a credit note raised.
· A judgement has been obtained and it is agreed that the debtors assets be secured.
· The action is halted by yourselves without good reason.

Can you provide legal advice?
No, you would need to discuss more complicated situations with a solicitor.

Is VAT charged?
Yes. As the service is performed within the UK, tax applies.

Can I reclaim fees?
All court fees can be reclaimed as these are added to your claim. Our fees, however, cannot be claimed unless you have a previous arrangement with your debtor to cover such costs.